Service Operations Specialist

Aquafinity • Seattle, WA

13h • $28 - $32

About The Position

At Aquafinity, our technicians may be in the field, but our service success begins behind the scenes. The Service Operations Specialist is the steady hand guiding the workflow, the quiet architect of efficiency, and the connector between quoting, coordination, and billing. We service commercial aquatic facilities across North America, the Caribbean, and the Pacific Rim. That reach demands precision, speed, and follow-through. If you thrive in fast-paced environments, enjoy bringing order to moving parts, and love seeing processes run like clockwork, this is your role.

Requirements

• 2–3 years of experience in service operations, coordination, quoting, or a related field
• High school diploma required; associate degree or related coursework preferred
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of service operations and quoting processes
• Detail-oriented mindset with a focus on accuracy and follow-through
• Clear communicator who works effectively across departments
• Experience with service management or project tracking systems preferred

Responsibilities

• Manage and build the service work pipeline to prevent delays or missed revenue opportunities
• Assist with intake and review of RFQs from technicians, sales teams, and service staff
• Prepare and support service and monitoring quotes to ensure scope and pricing accuracy
• Track service opportunities from RFQ through approval to ensure timely follow-up
• Provide overflow scheduling support during high-volume periods
• Assist with service documentation and billing workflows as needed
• Collaborate with Technical Operations to align quotes with technical scope
• Support continuous improvement initiatives within service operations
• Perform other duties as assigned

Benefits

• Competitive hourly pay at $28–$32, based on experience
• Comprehensive benefits including medical, dental, and a 401(k) with company match
• A collaborative team environment with strong operational leadership
• Opportunity to shape and improve service workflows
• Clear paths for advancement within a growing organization
• We value operational excellence and teamwork
• We invest in training, support, and career development
• We provide opportunities for advancement within a growing company
• We believe strong processes create strong results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED