Service Operations Scheduler - Data Centers

Carrier • Charlotte, NC

1d

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. Job Overview The Service Operations Scheduler is responsible for matching technician resources with specific customer requirements and ensuring the seamless execution of Data Center (DC) service activities. This role requires a thorough understanding of technician availability and project timelines, coordinating resources to guarantee continuous onsite coverage for startup, commissioning, warranty, and repair tasks at DC sites.

Requirements

• Bachelor’s degree with 2+ years of experience in scheduling, operations, or project coordination; Associates Degree with 4+ years’ of experience in scheduling, operations, or project coordination or a High School Diploma or GED and 6+ years’ experience in scheduling, operations, or project coordination.

Nice To Haves

• Experience supporting teams or working within a team environment.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Excellent communication and collaboration skills.
• Proficiency in Microsoft Office Suite, especially Excel and Word.

Responsibilities

• Match technician resources with customer requirements to support DC service execution.
• Maintain a comprehensive understanding of technician availability and coordinate assignments for all DC service activities.
• Ensure continuous onsite coverage by allocating DC technicians to projects based on timelines and staffing needs.
• Collaborate with HR business partners, area managers, and service managers to gather input on technician availability, identify capacity constraints or excess, and communicate findings to the DC national leader.
• Work closely with DC project managers, service managers, and foremen to keep the master schedule updated with travel, time-off, and training information.
• Publish daily updates on technician resource availability, schedules, and requirements.
• Build and communicate travel packages and logistics for DC technicians.
• Book DC technicians’ travel arrangements and manage expense reports as required

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees