Service Operations Manager

Albertsons Companies • Lovington, NM

6h

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Service Operations Manager is first and foremost responsible for guest relations and satisfaction. He/She assumes total store responsibility in Store Director, Assistant Store Director, and Grocery Manager's absence. He/She serves as controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of 1 year store experience
• Must maintain Certified Food Safety Manager certification
• The Service Manager is required to work an average of 45 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
• Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
• Must also be able to bend, lift, and perform all other physical aspects of the job
• Ability to function as a team member and get along with others

Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest.
• Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager.
• Responsible for managing all Service Counter functions
• Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Responsible for supervising and ensuring proper checking and bagging techniques are being used
• Responsible for ensuring proper bookkeeping procedures are implemented
• Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager
• Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
• Responsible for general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
• Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
• Designates and assigns trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, the Service Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Provides knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present
• Assist with overall guest and team member safety
• Greets and speaks politely with every guest on premises
• Performs other duties as requested or required by management

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED