Service Operations Manager

Spirax-Sarco Ltd.•Blythewood, SC

21d•Remote

About The Position

At Spirax-Sarco, we offer the industry’s most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide. We’re seeking a highly motivated Service Operations Manager to join our team to lead and develop top-tier service operations in a dynamic manufacturing setting. This position is remote, but consideration will be given to candidates located in Houston, TX, Chicago, IL, Blythewood, SC, Bethlehem, PA areas.

Requirements

Bachelor’s degree in Engineering or equivalent experience.
At least 5-7 years with Services operations in the industrial sector.
Proven experience in managing comprehensive service operations within a manufacturing setting.
Experienced in inventory handling, vendor management, and financial operations.
Excellent communication and collaboration skills, with a track record of successfully implementing continuous improvement initiatives.
Exceptional organizational abilities and the skill to prioritize efficiently.
Proficiency in word processing, spreadsheets, and email applications, coupled with the capacity to grasp specialized software within the industry.
Must possess a valid driver’s license and be able to operate a motor vehicle.

Responsibilities

Manage all stages of service operations, from the first estimate to the last invoice, guaranteeing smooth scheduling, inventory oversight, supplier management, and financial procedures.
Perform all managerial and supervisory functions to develop and retain staff members.
Coordinate service activities, conduct Voice of the Customer (VOC) interviews, review orders, and support compliance with safety and qualification standards.
Improve service quality by continuously evaluating, developing benchmarks, and collaborating with sales teams, encouraging continuous enhancement and operational excellence.
Develop and implement strategies to improve efficiency and service delivery, ensuring strict adherence to industry standards.
Review and reconcile incoming orders, inquiries, order processing, invoicing, and follow-ups.
Manage service product inventory either on site or through consignment terms, expediting materials as needed.
Prepare and distribute ongoing sales reports, quote logs, GM, and weekly sales forecast reports.
Lead ongoing processes for the qualification of services delivered, ensuring they meet high standards of excellence and customer satisfaction.
Foster a culture of continuous improvement in all service processes, encouraging innovation and the adoption of guidelines.