Service Operations Manager

TPG Marinas•Noank, CT

About The Position

The Service Operations Manager is responsible for overseeing all day-to-day service and yard activities at a site-level for Noank Shipyard and Spicer's Marina in Groton, CT. This role ensures efficient execution of service work, effective supervision of technicians, and delivery of excellent customer experiences. The Service Operations Manager balances operational oversight with hands-on leadership, fostering a safe, high-performing workplace where technicians take pride in their work and customers feel confident in the quality of service delivered. The Service Operations Manager reports to the General Manager. In the absence of the General Manager, the Service Operations Manager assumes responsibility for site-level decision-making and acts as the primary point of contact for service operations, ensuring continuity of leadership and accountability.

Requirements

Eagerness to engage in a growing, fast paced, and industry-leading company.
3-5 years proven experience running operations and leading a team
Proficiency with Microsoft Office Suite required
Consistently treats others with dignity and respect.
Genuinely serves others with humility and a positive attitude.
Always communicates effectively and courteously with fellow teammates and members.
Willingness to provide a responsive, and high level of service to the team and members.
Ability to put forth the extra effort to accomplish duties.
Adapts quickly and efficiently to changing priorities to meet company or member needs
All candidates must be ready, willing, and able to work a fully flexible work schedule that may include days, nights, weekends and holidays to meet the fluctuating demands

Nice To Haves

Marina experience preferred.
Boating experience a plus.
Proficiency with Dockwa, Dockmaster, Lightspeed preferred

Responsibilities

Oversees Service & Yard Operations Manage and coordinate all service work, including mechanical, electrical, rigging, bottom paint, fiberglass, and related repairs.
Schedule and oversee boat movements (haul/launch, blocking, mast stepping) in collaboration with the yard team.
Ensure proper documentation, work orders, and invoicing are completed in alignment with company processes
Team Leadership & Supervision Supervise and support technicians, assigning jobs, monitoring progress, and ensuring accountability.
Maintain open daily communication with Service Coordinators, Service Writers, and Parts Staff.
Approve technician timecards, overtime, and scheduling requests in a timely manner.
Provide coaching, training, and performance feedback to foster professional growth and alignment with core values.
Act as the on-site leader in the RSM's absence, ensuring decisions are made promptly and workflows continue without disruption.
Quality, Profitability & Safety Monitor labor utilization, job profitability, and adherence to estimated budgets.
Conduct quality control checks on completed work before delivery to customers.
Lead and enforce yard safety procedures, ensuring proper use of equipment and coordination of lift operations.
Identify inefficiencies or risks and implement corrective actions promptly.
Customer & Stakeholder Relations Serve as the on-site liaison to marina counterparts, contractors, and boaters.
Ensure clear communication with customers on service status, timelines, and expectations.
Represent the company with professionalism, reinforcing trust and long-term relationships.
Seasonal Campaigns & Special Projects Oversee winterization and commissioning campaigns, ensuring timeliness and accuracy.
Lead workflows and coordinate seasonal planning with Regional leadership.
Support capital projects, yard improvements, and vendor coordination as required.
Adapts quickly and efficiently to changing priorities to meet company or member needs
Other duties as assigned by the General Manager.