Operations/Service Manager
About The Position
American Residential Services (ARS), is seeking an experienced Operations/Service Manager to oversee our Service department. Work for the nation's largest provider of residential HVAC, plumbing, and electrical services. With 7,000+ team members and 45+ years of industry experience, ARS delivers stabiility, growth, and industry-leading support for HVAC professionals. What We Offer an HVAC Service Manager Insurance available after 31 days Low-cost medical insurance (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Take-home company vehicle + gas card Responsibilities As an Operations/Service Manager, you will: This role requires a team leader that is a highly experienced in P&L, optimizing labor productivity, and handling customer concerns and directing scheduling and dispatching of service technicians.
Requirements
- 2 years of Residential HVAC service experience
- 3-4 years Operations Manager/General Manager experience within a multi-million dollar company
- P&L experience required
- Sales experience required
- Valid driver’s license with a good driving record
- Strong leadership, communication, computer, and math skills
- Ability to manage people, operations, and budgets effectively
Responsibilities
- Lead and mentor a team of HVAC Service Techs, overseeing strategic hiring, technical training, coaching and performance management.
- Oversee daily operations to ensure safe, efficient, and high-quality service delivery.
- Monitor P&L labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
- Act as the primary point of contact for customers to resolve issues and ensure top-tier customer satisfaction.
- Partner with the dispatch team to improve technician utilization rates and ensure the right skill set is matched to every service call.
- Track departmental, operations, inventory, tools, vehicles, and maintenance.
- Ensure compliance with safety regulations, company policies, and local codes.
- Provide ongoing on-the-job training and development for technicians to level up skills.
- Lead weekly technician meetings and monitor key performance indicators (KPIs)
Benefits
- Insurance available after 31 days
- Low-cost medical insurance (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Take-home company vehicle + gas card
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
