Service Operations Manager

Landmark Aquatic Inc•Pflugerville, TX

About The Position

The Service Operations Manager position is responsible for managing overall operations, including sales, service operations, bid preparations, operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for by the company. The Operations Manager will ensure safe and efficient operations. Serve as a company representative to our vendor base. Enhance the operational procedures, systems, and principles in the areas of information flow and management, business processes, management reporting, and look for opportunities to implement systems. Carry out supervisory responsibilities in accordance with company policies and applicable laws. Operations Manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the department in collaboration with the director. The Operations Manager role requires a bachelor's degree in business management, at least 10 years of experience in the commercial aquatics industry, in a leadership role. Familiar with a variety of pool industry concepts, practices, and procedures. Rely on extensive operational management experience to plan and accomplish goals and key performance indicators. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Reports to the General Manager. Directly manages and directs service staff.

Requirements

The Operations Manager role requires a bachelor's degree in business management, at least 10 years of experience in the commercial aquatics industry, in a leadership role.
Familiar with a variety of pool industry concepts, practices, and procedures.
Rely on extensive operational management experience to plan and accomplish goals and key performance indicators.
Perform a variety of tasks.
Lead and direct the work of others.
A wide degree of creativity and latitude is expected.
Leadership
Conflict Management
Organization
Decision-Making
People Management
Dependable
Deadline-Oriented
Budget Development
Critical Thinking Skills
Problem Solving Skills
Planning and Organizing
Excellent Communication Skills
Persuasiveness
Delegation
Prioritization
Adaptability
Stress Tolerance
Business Negotiation
Critical Thinking and Problem-Solving Skills
Teamwork
Project Management
Business Management
Financial Management

Responsibilities

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
Plan and review compensation actions
Enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans, to improve productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
Develop operating systems to improve productivity.
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.
Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplish operations and organization mission by completing related results as needed.
Meet or exceed operations labor budget expectations.
Manage staff levels, wages, hours, contract labor to revenues.
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
Run a safe, injury/accident-free workplace.
Responsible for all aspects of vehicles and driver safety
Manage relationships with key operations vendors.
Track vendor pricing, rebates, and service levels
Review and approve operational invoices and ensure they are submitted for payment.
Serve as a primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring.
Communicate customer issues with the operations team and devise ways of improving customer experience, including resolving problems and complaints.
Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings.
Oversee the warehouse manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data.