Service Operations Internship - Summer 2025

Titan MachineryWest Fargo, ND
349d

About The Position

Titan Machinery is looking for a motivated and detail-oriented Service Operations Intern to support our service operations team. This internship offers a unique opportunity to gain hands-on experience in various aspects of service operations, including machine health, customer support, and equipment management.

Requirements

  • Currently pursuing a degree in Sales, Business, Economics, Finance or Accounting
  • Must be able to regularly and reliably attend work on a part-time schedule for a duration of 8-12 weeks (35-40 hours a week) during the summer months
  • Excellent verbal and written communication skills, along with a high level of computer literacy
  • Must have Excellent Excel capabilities
  • Keen attention to detail and a high level of initiative and ability to work independently
  • Strong organization, decision making, and problem-solving skills
  • Ability to prioritize work and meet deadlines efficiently and cost effectively
  • Excellent customer service skills
  • Ability to travel up to 5% of the time and work flexible hours
  • Ability to handle and resolve frequent interpersonal conflict
  • Ability to perform in a fast-paced, stressful work environment
  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
  • Exemplifies Titan Machinery's Core Values

Responsibilities

  • Assist the machine health team in monitoring and optimizing equipment performance to ensure efficient operation.
  • Provide support to the call center team by addressing customer inquiries and issues related to service operations.
  • Provide assistance in identifying customers who would benefit from higher productivity limits and recommend appropriate solutions.
  • Assist with store-level ASIP (Agricultural System Improvement Program) training to ensure proper utilization and compliance with company standards.
  • Assist in updating pre-trade inspection processes for wholegoods, ensuring accuracy and completeness.
  • Participate in professional development activities, contribute to department meetings, and present on various projects.
  • Perform other duties as assigned.

Benefits

  • 401(k) with company matching on your FIRST DAY of employment
  • Competitive Wages
  • Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile by Sanford
  • Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more)
  • Ongoing Professional Training Opportunities
  • Paid Time for Team Titan Volunteer Activities in your Community
  • Titan Uniform/Branded Apparel Program

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What This Job Offers

Job Type

Part-time

Career Level

Intern

Industry

Merchant Wholesalers, Durable Goods

Education Level

Bachelor's degree

Number of Employees

1,001-5,000 employees

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