Service Operations Internship - Summer 2025

Titan Machinery • West Fargo, ND

349d

About The Position

Titan Machinery is looking for a motivated and detail-oriented Service Operations Intern to support our service operations team. This internship offers a unique opportunity to gain hands-on experience in various aspects of service operations, including machine health, customer support, and equipment management.

Requirements

• Currently pursuing a degree in Sales, Business, Economics, Finance or Accounting
• Must be able to regularly and reliably attend work on a part-time schedule for a duration of 8-12 weeks (35-40 hours a week) during the summer months
• Excellent verbal and written communication skills, along with a high level of computer literacy
• Must have Excellent Excel capabilities
• Keen attention to detail and a high level of initiative and ability to work independently
• Strong organization, decision making, and problem-solving skills
• Ability to prioritize work and meet deadlines efficiently and cost effectively
• Excellent customer service skills
• Ability to travel up to 5% of the time and work flexible hours
• Ability to handle and resolve frequent interpersonal conflict
• Ability to perform in a fast-paced, stressful work environment
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
• Exemplifies Titan Machinery's Core Values

Responsibilities

• Assist the machine health team in monitoring and optimizing equipment performance to ensure efficient operation.
• Provide support to the call center team by addressing customer inquiries and issues related to service operations.
• Provide assistance in identifying customers who would benefit from higher productivity limits and recommend appropriate solutions.
• Assist with store-level ASIP (Agricultural System Improvement Program) training to ensure proper utilization and compliance with company standards.
• Assist in updating pre-trade inspection processes for wholegoods, ensuring accuracy and completeness.
• Participate in professional development activities, contribute to department meetings, and present on various projects.
• Perform other duties as assigned.

Benefits

• 401(k) with company matching on your FIRST DAY of employment
• Competitive Wages
• Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile by Sanford
• Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more)
• Ongoing Professional Training Opportunities
• Paid Time for Team Titan Volunteer Activities in your Community
• Titan Uniform/Branded Apparel Program

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees