Service Operations Coordinator

Monash•Clayton, NC

4d•$106,789 - $117,128

About The Position

Our Service and Information Management team is seeking its next Service Operations Coordinator to play a pivotal role in ensuring operational excellence across Monash’s IT services. The Service Operations Coordinator will deliver day-to-day operational oversight that guarantees the stability, security, and performance of multiple critical services. This role focuses on executing service hygiene, compliance, and operational processes essential for maintaining a reliable and resilient IT environment. By coordinating operational tasks, maintaining accurate records, monitoring compliance, and providing timely insights, you will ensure that our services are well governed and consistently aligned with best practices. Supporting eSolutions service owners, you will embed operational consistency, reduce risk, and actively contribute to a culture of continual service improvement.

Requirements

Demonstrated experience in IT services and operations with a strong capability in applying service management processes.
Demonstrated Capability in the use of IT Service Management (ITSM) frameworks and supporting toolsets (e.g. BMC Helix, Atlassian).
Proven ability to coordinate and complete operational hygiene activities, ensuring compliance with security, audit and governance recommendations.
High-level analytical and problem-solving skills, with the ability to interpret operational data, identify trends, and provide meaningful insights to inform decision-making.
Ability to contribute to service reviews, governance processes, and improvement initiatives by providing operational perspectives and recommendations.