Operations Coordinator

Firm Performance•Las Vegas, NV

11d•Remote

About The Position

Firm Performance is a strategic consulting firm helping law firms grow profitably by optimizing marketing and operational systems. Founded by legal marketing veteran Peter Webb, we focus on measurable outcomes, vendor accountability, and sustainable growth strategies. Learn more at firmperformance.com . Role Summary The Operations Coordinator supports the day‑to-day execution of client operations, vendor coordination, and internal project workflows. This role ensures client requests move smoothly, deadlines are met, and communication stays clear across teams. Working closely with the Senior Operations Specialist, you’ll help maintain organized systems, accurate reporting, and consistent follow‑through so clients experience reliable, high‑quality service.

Requirements

Client communication and follow‑through
Project and task management (Asana, deadlines, proactive follow‑ups)
Organization and documentation accuracy (Google Drive, access sheets, shared folders)
Attention to detail
Operational problem‑solving across clients, vendors, and intake teams

Nice To Haves

Experience coordinating vendors and managing deliverables.
Comfort with basic website QA and technical troubleshooting.

Responsibilities

Client Communication & Support Schedule and coordinate client meetings, including reschedules and calendar updates.
Serve as the first point of contact for non‑urgent client inquiries.
Assist clients with routine tasks, especially those requiring technical guidance.
Route client requests to the appropriate internal or external teams.
Coordinate communication between clients and vendors to ensure timely responses.
Conduct routine follow‑ups to maintain project momentum.
Draft and distribute call summaries and meeting recaps.
Maintain organized client documentation in Google Drive.
Support weekly client reporting processes.
Project Management & Operations Create and manage project timelines in Asana.
Track deliverables and deadlines across all active client projects.
Update Asana tasks and notes after client calls.
Follow up proactively on overdue items to prevent escalations.
Maintain organized client folders and shared drive structures.
Manage master access sheets and client login credentials.
Send and track access requests through completion.
Maintain documentation of client vendors, tools, and operational details.
Website & Technical Administration Perform quality assurance on client websites (forms, tracking, functionality).
Coordinate approved website edits and fixes with vendors.
Ensure tracking pixels, integrations, and forms to function properly through vendor coordination.
Monitor and process website support tickets and email updates.
Vendor Collaboration Evaluate potential new vendors and support onboarding calls with clients.
Track contracts, renewal dates, costs, and deliverables.
Coordinate onboarding and offboarding processes.
Monitor vendor's responsiveness and adherence to service levels.
Collect and distribute client assets to marketing vendors.
Coordinate approval of workflows between clients and vendors.
Approve non‑strategic content requiring review. Strategic approvals handled by the Strategic Business Partner (SBP)
Reporting & Data Management (Secondary) Pull weekly/monthly performance data and enter it into Google Sheets for Databox.
Conduct QA checks on all reporting.
Upload and organize reports on Google Drive.
Intake Process Support (Secondary) Document and track marketing‑related intake issues (missed calls, routing errors, delays).
Coordinate issue resolution with vendors and intake teams.
Maintain lead source definitions and documentation.
Develop client materials such as intake of playbooks, chase protocols, and SOPs.