Service Operations Coordinator - Generators

Pacific Power Group•Ridgefield, WA

1h•$25 - $31•Onsite

About The Position

We are seeking a detail-driven Generator Service Operations Coordinator to join our team in Ridgefield, WA. In this role, you’ll be responsible for coordinating service delivery and handling the administrative functions tied to service orders. You’ll thrive in this position if you enjoy structured, routine-focused work that requires accuracy, consistency, and attention to detail. The role is well-suited to someone who prefers a methodical workflow with clear processes, but who can also adapt when occasional changes or challenges arise. This is a position where your factual, straightforward communication style will be valued, and where your ability to remain focused on accuracy, timelines, and systematic follow-through will directly support the success of our Service Team and our customers.

Requirements

Education: High School Diploma (or equivalent).
Experience: 3-5 years of related work experience (preferred).
Strong organizational skills with exceptional attention to detail.
Exceptional customer service orientation.
Ability to manage multiple tasks and prioritize effectively based on business needs.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Experience using an ERP system.
Reliable, responsible, and dependable in fulfilling work duties.
Self-directed, motivated, and able to work independently with minimal supervision.
Exceptional written, and verbal communication skills.

Nice To Haves

Technical knowledge and/or experience in the power generation or energy sectors.
Technical sales knowledge.
Experience with scheduling
Ability to read and interpret technical drawings and documents (standard and metric).
Experience designing or improving service administration and processes.
Familiarity with guiding or supporting staff development (cross-training).

Responsibilities

Open and manage service work orders (SWOs) while maintaining communication with managers and internal teams.
Review and analyze requests for quotes to ensure accuracy and alignment with customer requirements.
Record and track time, travel expenses, and parts for field technician.
Invoice service work orders, resolve discrepancies, and ensure accuracy against customer purchase orders.
Support accounts receivable inquiries through resolution.
Build strong relationships with customers—providing proactive updates, initiating orders, and identifying opportunities to improve service.
Coordinate with other departments to ensure collaboration and timely delivery of work.
Prepare accurate repair orders, estimates, RMAs, and documentation.
Contribute to process improvement initiatives—supporting efficiency, margin growth, and customer satisfaction.
Compile all documentation for clean billing within five business days of job completion.
Support field service activities across high speed standby power generation teams.