Service Operations Assistant

Albertsons Companies•Fort Worth, TX

12h

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Champion corporate and division customer service programs to meet or exceed division goals.
Assist in supervising and directing Cashiers, Courtesy Clerks, Service Supervisors, and—in some divisions—Administrative Coordinators/Bookkeepers.
Model positive customer, associate, and vendor relations.
Answer and respond to incoming calls appropriately.
Receive and resolve customer complaints, reporting issues to the Service Operations Manager and Store Director as appropriate.
Serve as an overflow cashier when needed.
Assist with the implementation of all front‑end programs.
Assist in directing and supervising front‑end operations including customer traffic flow, lane coverage, and cleanliness/appearance of the front‑end sales floor and restrooms.
Make schedule adjustments as needed to support customer service needs.
Ensure compliance with company policies including Cash Handling, Employee Purchase, Restricted Product Sale, Coupon/Gift Card policies, Scan Accuracy, Scheduling of Minors, WIC, Product Return Policy, Sanitation, Safety, Security, Grooming and Dress Code, etc.
Report any policy violations to the Service Operations Manager and Store Director.
Ensure all front‑end equipment is operational and take appropriate corrective action when issues arise.
Implement emergency procedures related to computer or equipment malfunctions.
Report scan file issues in a timely manner.
Accurately operate checkstand and related equipment including cash registers, electronic payment systems, SCO stations, RAP stations, scanners, and scales.
Process customer transactions in strict adherence to all company policies (Cash Handling, Restricted Product Sales, Voids, Refunds, Returns, Coupons, Gift Cards, WIC, Check Acceptance, Shoplifting Policy, etc.).
Handle cash flow requirements such as deposits, armored car deliveries/pickups, safe transactions, tills, cash issues and pickups, check approvals, and refund approvals.
Maintain accountability for cashier funds and cash handling procedures.
Complete and ensure completion of all front‑end forms and documentation.
Work with the Service Operations Manager and Service Supervisors to address cash variances, refund/till irregularities, and payroll‑related issues.
Assist with balancing money orders, money transfers, gift cards, lottery, postage, bus passes, and similar items where applicable.
Partner with Division Loss Prevention and the Administrative Coordinator to resolve cash shrink or other shrink‑related issues.
Assist in front‑end employee training alongside the Service Operations Manager and Administrative Coordinator.
Coach employees on store policies, cash handling, customer service standards, and operational procedures.
Provide support and mentorship to ensure compliance and high performance across front‑end roles.
Assist with front‑end administrative duties including ordering money orders, bus passes, lottery, gift cards, postage, and change (where applicable).
Maintain control logs for all financial items.
Ensure compliance with all Company programs addressing shrink, excessive voids, refunds, and cash handling problems.
Ensure all front‑end activities follow company standards for safety, sanitation, security, and regulatory compliance.