Veteran Service Office (VSO)

Madison County, IN•Anderson, IN

41d

About The Position

Incumbent serves as Service Officer for Veterans' Affairs, responsible for aiding and providing information to eligible veterans, their spouses, dependents, and/or survivors.

Requirements

High School Diploma or GED
Must be able to provide proof of completion of at least 6 months of active service in the armed forces of the United States and honorable discharge status.
Must be a citizen of the United States.
Must be a resident of Indiana for at least 5 years immediately preceding employment in the position.
Must meet all other applicable hiring requirements of Indiana State code, including, but not limited to, the ability to satisfactorily complete oral and written examinations for certification/recertification.
Ability to supervise and direct assigned personnel, including interviewing applicants, making hiring recommendations, planning/making work assignments, providing training and corrective instruction, evaluating performance, and maintaining discipline.
Ability to effectively communicate orally and in writing; ability to work on several tasks at the same time and complete assignments effectively amidst frequent distractions and interruptions.
Ability to work autonomously with little to no supervision.
Must be computer literate with experience in applications such as Word, Excel, PowerPoint, Outlook, Adobe, etc.

Responsibilities

Assists veterans, their spouses, dependents, and/or survivors with filing applications/claims for benefits (including interviewing, evaluating needs, providing information, literature, and counseling) and completing application forms. Forwards completed application forms to the Veterans' Administration (VA) or other appropriate agencies.
Assists in obtaining supporting evidence for benefit applications as needed, such as birth and/or death certificates, divorce records, and military service records.
Assists in filing appeals of unfavorable decisions.
Ensures maintenance of confidential records for each client.
Maintain a log of assisted veterans.
Prepares and submits activity summaries and statistical reports to the Indiana Department of Veterans Affairs (IDVA) and/or County officials as required.
Represents veterans' concerns to city/county agencies as needed.
Make public speaking presentations to various groups as requested.
Maintains a working relationship and supports local Veterans organizations such as VFW, American Legion, etc.
Maintains frequent communication with IDVA personnel, including inquiring about delayed benefits, resolving conflicts, and determining appropriate procedures and actions.
Maintains Current knowledge of regulations governing veteran benefits.
Maintains inventory of current reference materials and distributes brochures, forms, and applications, and related materials to local community organizations and individuals.
Prepares/submits press releases regarding changes in benefits.
Performs other related duties as assigned.