Service Office & Store Assistant

The Pond Guy Inc.•Armada, MI

25d

About The Position

Our Service Office & Store Assistant directly improves our local customer experiences by helping them enjoy their ponds and water features to the fullest. We seek a Service Office & Store Assistant who is passionate about producing high-quality output. There is a family dynamic at TPG, Inc. that extends to the customer as we strive to give them the highest quality service possible. Expect thorough training to become an expert in our Local Service procedures.

Requirements

2-3 years of face-to-face sales or customer service experience
2-3 years of experience with CRM, data entry, reporting and workflows
2-3 years of experience with training, mentoring or leading others preferred
Ability to effectively communicate with customers while documenting relevant information regarding the interaction
Ability to transition between tasks and priorities while maintaining accuracy, organization, and continuity of work
Proficient computer knowledge in Word and Excel, with the ability to multitask within multiple software systems
Excellent written and verbal communication skills
Knowledge or understanding of basic mathematical calculations, conversions & ratios
Technical background is a plus
Manual dexterity for typing
Sitting at a desk
Looking at a computer screen
Typing for long periods
Ability to swim
Manual dexterity for working with small components
Ability to complete repetitive motions for long periods
Bending
Continual lifting, lowering and carrying packages that typically weigh 25 - 50 lb. and managing packages up to 150 lb
Standing/stooping for long periods
Available to work between 8:30 a.m. and 5 p.m., Monday-Friday
Positive, upbeat attitude

Nice To Haves

Technical background is a plus

Responsibilities

Assist customers with product questions, and sales orders in person, phone, and email; asking questions to understand their pond needs and recommending appropriate solutions and maintenance plans
Assist with monitoring the workflow of sales orders and invoices to promptly resolve any issues that arise
Manage customer information within the CRM by logging interactions, tracking sales activities, and maintaining follow-up tasks and workflow processes while making process improvements along the way
Schedule consultations, coordinate consult routes, and prepare consultation materials.
Aide in the completion of EGLE treatment permit applications and post permit process
Support daily store operations, including opening/closing duties, daily inventory replenishment, and plant/fish orders for store stock
Use metric goals to improve job performance while analyzing data and present to upper management
Foster a continuous learning environment for service office and store staff through mentoring, training, using development plans that are currently in place, and creating new educational opportunities
Participate in ongoing sales training, product knowledge training, and product demos to support customers and improve sales techniques
Provide insights for improvements to service office and store procedures and implement
Complete general office duties including data entry, processing mail, and projects
Coordinate and/or perform maintenance and landscaping for the store front