Service of Process Specialist

Steno

114d • $20 - $27

About The Position

Our Litigation Support team works directly with leadership to lead the charge into new markets and help evaluate and approve how our internal operations address the needs of our customers and our industry. We are a progressive and collaborative team, working cross-functionally with both internal and external employees to develop an innovative approach to litigation support services.

Founded in 2018 and growing
Values: be highly reliable, constantly innovate, operate with a hospitality mindset
Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations, and finance experience.
We are revolutionizing the litigation and court reporting industry
Flexible deferred payment options (e.g., DelayPay)
Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
White glove, concierge customer service that our clients rave about

Requirements

• You have a legal/litigation support background, specifically in the preparation of legal documents for filing and for service of process.
• You’re familiar with filing requirements and procedures for the California Superior Courts.
• You have 2+ years of experience in either a customer service-oriented position or a position handling legal documentation.
• You have experience eFiling documents with LegalConnect, GreenFiling or other eFiling portals.
• You have experience with Legal CMS that facilitates service of process, court filings/copy jobs, and eFilings.
• You’ve worked with legal support vendors, affiliates, and process servers for the fulfillment of service of process and court assignments.
• You’re a natural communicator and feel comfortable interfacing with people in every level of an organization.
• You have the ability to work through highly detailed processes at an efficient pace, staying organized.
• You have the desire to work with a fast-paced and quickly growing tech start-up and are enthusiastic about the opportunity for growth within the company.
• You reside in California (preferably) or in a location operating in Pacific time (required).

Nice To Haves

• You hold and maintain a CALSPro CCPS designation.

Responsibilities

• Enter and reconcile client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders.
• Ensure the timely completion of customer orders assigned to you, meeting service level agreements.
• Monitor and identify orders outside the service level and correspond with vendors to obtain updates.
• Prioritize and monitor rush assignments to ensure timely delivery and effective customer communication.
• Maintain open lines of communication with customers to address issues, order updates, or new instructions.
• Monitor jobs on multiple databases to ensure timely status and fulfillment.
• Meticulously review customer-submitted court documents in preparation for filing, service of process, or delivery for accuracy.
• Review and acknowledge special instructions and/or additional customer requests and ensure that these are appropriately communicated to vendors.
• Develop a solid understanding of filing and service of process requirements in the jurisdiction(s) covered.
• Handle customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary.
• Handle any vendor issues and questions relating to orders that are assigned to you.
• Maintain accurate and concise notes of customer and vendor interactions.
• Close and invoice customer requests.

Benefits

• Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees