ServiceNow Systems Analyst

Lincoln Financial • Radnor, PA

208d • $69,000 - $124,600

About The Position

The Product Owner Consultant will consult/analyze and deliver on more complex assignments/projects to deliver products that achieve business objectives and improve customer satisfaction. You will act as a resource to applicable internal/external stakeholders to convey the overall business vision into more complex technical requirements. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes. In this role, you will collaborate with Process Owners and Requestors across IT and the Business enabling the Agile Support team to define and deliver on the strategic roadmap. The Business Analyst will manage features, document user stories, and collaborate with the Platform Owner to prioritize the backlog and evaluate current processes to create solutions to meet needs, goals, and objectives of the business.

Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 3 - 5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related role within a development team that directly aligns with the specific responsibilities for this position.
• Proven track record as a strong collaborator and communicator.
• Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
• Confident, comfortable communicator with strong written and verbal communication skills.
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules.
• Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment.

Responsibilities

• Champion and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Serve as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects.
• Identify and recommend process improvements that significantly reduce workloads or improve quality.
• Consult/analyze/lead on more complex assignments and/or projects.
• Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively.
• Continuously prioritize the product backlog to ensure the development team is focused on the highest value work.
• Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations.
• Consult and act as a resource to appropriate internal/external stakeholders to assess and propose solutions to stated business problems.
• Translate and convey the overall business vision into more complex technical requirements and tactics for product development.
• Clearly articulate, document, and validate more complex technical requirements.
• Collaborate with cross-functional teams to manage dependencies.
• Provide direction and collaborate effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.
• Escalate more complex issues/conflicts to management as needed.
• Partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap.
• Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree