ServiceNow Solution Architect

Capgemini Holding • Atlanta, GA

77d

About The Position

We are looking for a seasoned ServiceNow Solution Architect with deep hands-on experience in the ServiceNow capabilities: Customer Service Management (CSM), Field Service Management (FSM), and Field Service Operations (FSO). The ideal candidate will also bring strong domain knowledge of banking, capital markets, or insurance, and a proven track record in solution design, pre-sales engagement, and building global delivery teams.

Requirements

• 15+ years of experience in the IT industry, with 5+ years on the ServiceNow platform.
• Hands-on expertise in CSM, FSM, and FSO modules.
• Strong understanding of financial services domain - banking, capital markets, or insurance.
• Experience in defining end-to-end solution architecture, design, and technical leadership across large-scale ServiceNow programs.
• Proven success in pre-sales engagements, including RFP responses and client workshops.
• Experience in building and managing global teams across geographies.
• ServiceNow certifications: CSA, CIS (CSM/FSM), and CAD preferred.
• Excellent communication, stakeholder management, and leadership skills.

Responsibilities

• Architect and design scalable ServiceNow solutions across CSM, FSM, and FSO modules tailored to financial services use cases.
• Lead end-to-end solution design for clients in banking, capital markets, or insurance, aligning platform capabilities with business goals.
• Collaborate with sales and business development teams to support pre-sales activities, including client presentations, demos, and proposal development.
• Build and mentor global delivery teams, ensuring alignment with architectural standards and delivery excellence.
• Drive platform adoption and innovation by leveraging ServiceNow's latest features and capabilities.
• Engage with stakeholders to define strategic roadmaps and transformation initiatives.
• Ensure compliance with industry regulations and security standards in solution design.

Benefits

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees