ServiceNow Solution Architect

TTEC Digital • Austin, TX

77d • $135,000 - $165,000

About The Position

TTEC Digital seeks a highly skilled and motivated ServiceNow Solution Architect to join our team. The ServiceNow Solution Architect will play a critical role in driving sales growth by providing technical expertise, demonstrating ServiceNow solutions, and serving as a trusted advisor to customers. The ideal candidate possesses a deep understanding of ServiceNow’s platform capabilities, CSM, CCaaS, FSM, ITSM, ITOM, ITBM, and other related modules, as well as excellent communication and relationship-building skills. This is a 100% remote opportunity!

Requirements

• Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow.
• In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules.
• Hands-on experience with ServiceNow solutioning, architecture, and integrations.
• Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences.
• Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously.

Nice To Haves

• Experience with Customer Service Management and CCaaS.
• Experience with CTI and IVR integrations.
• Experience with Field Service Management.
• Experience with Agile/Scrum methodologies.
• Familiarity with additional ServiceNow products and modules.
• Knowledge of cloud platforms and enterprise architecture frameworks.

Responsibilities

• Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions.
• Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform.
• Address technical questions and objections during the sales process with confidence and clarity.
• Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals.
• Work with cross-functional teams, including professional services and product management, to develop and document solution proposals.
• Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process.
• Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships.
• Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices.
• Provide feedback to the product team to improve solutions based on customer input.
• Support marketing efforts through webinars, white papers, and other technical content as needed.

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees