ServiceNow Software Developer, HR Service Delivery

Sanford Health-posted 3 months ago

$29 - $46/Yr

Full-time • Mid Level

Remote • Sioux Falls, SD

Hospitals

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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. The ServiceNow Software Developer for HR Service Delivery will be responsible for maintaining, configuring, and customizing the ServiceNow HR Service Delivery (HRSD) module to support efficient and user-friendly HR services. Key responsibilities include developing and enhancing record producers, notifications, platform analytics reports, and dashboards using UI Builder, Service Portal widgets, and Flow Designer. This position requires regular collaboration with department leaders to understand current workflows, gather and document business requirements, and design effective solutions that align with organizational standards, privacy policies, and user experience best practices.

Collaborate with management, HR departments, and business subject matter experts (SMEs) to identify, analyze, and document end-user requirements for system improvements and enhancements.
Generate software design specifications, model and simulate workflows, and develop software solutions by validating designs with users and technical resources.
Develop and configure HRSD components, including record producers, notifications, client scripts, business rules, etc.
Build and manage custom integrations between HR systems using RESTful APIs, SOAP, and other web services.
Perform a variety of testing (manual, automated, functional, performance, integration, regression, load, and stress testing) to ensure that all HR software tools and processes are operating efficiently.
Develop detailed technical documentation to guide future software development projects, including the creation of process maps using visualization tools.
Build RaaS (Reports as a Service) solutions, create dashboards, and generate reports to track key HR metrics and analyze data for decision-making.
Monitor the quality and consistency of the data in the system and conduct root cause analysis of issues.

Proven experience as a ServiceNow Developer, with a strong focus on HRSD or related ServiceNow modules.
Proficiency in JavaScript, Glide API, HTML/CSS, RESTful APIs, XML, and JSON.
Strong understanding of business process automation, integration strategies, and workflow management in the HR context.
Excellent problem-solving, communication, and collaboration skills.
Experience in testing software solutions, including writing test scripts and conducting manual and automated testing.

ServiceNow Certified System Administrator (CSA) or Certified Application Developer.
Experience in Integration Hub or building custom integrations, web services, and data migration between ServiceNow and other enterprise systems.
Experience in HR process mapping and using visualization tools to analyze workflows and identify areas for improvement.
Experience in UI builder, Virtual Agent, Workflow Studio, Performance Analytics, User Experience Analytics, App Engine Studio, etc.
Understanding of ITIL principles and their application to HR services.

Competitive salary range of $29.00 - $46.50 per hour based on experience.
Development and advancement opportunities within a large health system.
Work-life balance with a full-time position and a day shift schedule.

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