About The Position

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Requirements

  • At least 3 years of experience demonstrating sound working knowledge of ServiceNow's core architecture and primary application modules such as Service Catalog, Incident Problem, Change Request, Asset and CMDB, Discovery Knowledge
  • At least 2 years of experience in ServiceNow development, configuring administration, operating and/or troubleshooting experience
  • At least 3 years of experience with ITSM products
  • Ability to create formal documentation for systems administration operations and maintenance
  • Must have the ability to obtain and maintain a Public Trust security clearance

Nice To Haves

  • ServiceNow Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) - CSM (preferred) or ITSM
  • Ability to communicate (both orally and written) effectively to various audiences
  • Excellent teamwork skills

Responsibilities

  • Provide technical support and analysis of infrastructure projects and production environment
  • Develop upgrade/improvement recommendations
  • Monitor, plan and measure impact of new products and services
  • Code, test and debug applications and programs
  • Participate in the application design of systems, including use of analytical techniques
  • Develop program specifications and detail design documents and assist in testing, training and preparation of operations

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What This Job Offers

Career Level

Mid Level

Industry

Computer and Electronic Product Manufacturing

Education Level

High school or GED

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