ServiceNow Platform Manager

EXIGER • Richmond, VA

75d • Hybrid

About The Position

Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform's development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger's business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities.

Requirements

• Proven experience managing or developing within enterprise ServiceNow environments.
• Deep understanding of TPSM, SPM, and SOM modules.
• Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
• Experience defining platform roadmaps, governance, and operational excellence.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to operate strategically while remaining hands-on when needed.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) - Highly Preferred
• ITIL Certification - Preferred
• ServiceNow Certified Implementation Specialist (CIS) - Optional
• ServiceNow Certified Application Developer (CAD) - Optional

Responsibilities

• Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
• Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
• Define and maintain platform governance, architecture standards, and best practices.
• Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
• Oversee integrations between ServiceNow and other enterprise systems.
• Manage upgrades, patches, and releases while minimizing disruption to operations.
• Drive automation and process improvement initiatives across IT and business workflows.
• Mentor and guide administrators and developers supporting the platform.
• Monitor performance, ensure data integrity, and maintain system documentation.
• Establish and enforce governance frameworks, policies, and best practices for the platform.
• Operationalize business requirements within the platform along with strategic roadmap planning.

Benefits

• Discretionary Time Off for all employees, with no maximum limits on time off.
• Industry leading health, vision, and dental benefits.
• Competitive compensation package.
• 16 weeks of fully paid parental leave.
• Flexible, hybrid approach to working from home and in the office where applicable.
• Focus on wellness and employee health through stipends and dedicated wellness programming.
• Purposeful career development programs with reimbursement provided for educational certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Number of Employees: 501-1,000 employees