ServiceNow Platform Architect

ServiceNow • Addison, TX

380d

About The Position

The Principal Architect at ServiceNow will play a pivotal role in shaping the future of the ServiceNow platform, focusing on enhancing software delivery for internal teams and business users. This position requires a blend of technical expertise and leadership to drive platform scalability, governance, and the adoption of innovative GenAI capabilities, ultimately aiming to improve organizational efficiency and employee experiences.

Requirements

• 12+ years of overall technical experience within software development.
• 5+ years of experience within the ServiceNow platform.
• 2+ years of architecture experience on the platform.
• Depth in ServiceNow capabilities, integrations, and GenAI features.
• ServiceNow certified CAS (Certified Application Specialist) and CAD (Certified Application Developer) preferred.
• Proficient in designing scalable, secure, and maintainable ServiceNow solutions.
• Proficiency in REST and other web service protocols for integrating ServiceNow with external systems.
• Strong coding abilities in JavaScript for scripting, automation, and custom solutions.
• Demonstrated ability to mentor teams and lead organizational adoption of new platform capabilities.
• Exceptional organizational, presentation, and communication skills.

Nice To Haves

• Experience with AI-driven automation and innovation in software delivery.
• Familiarity with Agile methodologies and project management tools.

Responsibilities

• Define and lead the strategy, adoption, and process improvements for the ServiceNow platform.
• Mentor teams in both advisory and delivery capacities to enhance delivery processes and platform capabilities.
• Establish standards for platform architecture, data integrity, integrations, and technical health through technical governance.
• Create innovative, scalable solutions to solve complex challenges using in-depth platform knowledge.
• Facilitate discussions with senior leaders to define strategic business cases and align on platform objectives.
• Translate detailed requirements into high-quality designs and implement clean, scalable, and reusable code.
• Enforce best practices such as code reviews, unit testing, and continuous integration.
• Design and implement new platform features while enhancing existing ones for continuous improvement.
• Create documentation to support decision-making and conduct training sessions for organization-wide adoption of ServiceNow features.
• Stay updated on industry trends and platform capabilities to promote a clear vision and strategy.

Benefits

• Competitive salary range of $184K - $233K annually.
• Flexible work personas (flexible, remote, or required in office).
• Inclusive work environment that values diverse backgrounds and experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees