ServiceNow Developer

Johns Hopkins Applied Physics Laboratory • Laurel, MD

78d • $100,000 - $227,500

About The Position

Are you a motivated, enthusiastic developer interested in operational and project support? Do you have the skills to design, develop, test, and support ServiceNow applications? If this is you, we believe you would enjoy being a part of our team at APL! You will join our hardworking team where we value innovation, creativity, life-long learning, and professional growth. We always strive to nurture an environment of collaboration and teamwork as we work hand-in-hand with our customers.

Requirements

• A Bachelor's degree in Computer Science, IT, or a related field - or equivalent work experience.
• Experience with the ServiceNow platform and a solid understanding of ITIL practices.
• Familiarity with ServiceNow APIs like GlideRecord, GlideAjax, and other server/client-side scripting tools.
• Proficiency in scripting using JavaScript, plus working knowledge of HTML and CSS.
• Strong communication skills and the ability to explain technical details to a variety of audiences.
• A problem-solving mentality, using your experience, research skills, and available tools.
• Strong grasp of the ServiceNow platform's architecture and best practices, capable of designing scalable, maintainable solutions beyond basic configurations.
• Experience in at least three of these areas: Incident, Change, or Release Management; Knowledge Management; Service Portal or Employee Center; Asset or Configuration Management; Reports, Dashboards, or Performance Analytics.
• Are able to obtain a Secret level security clearance.

Nice To Haves

• Experience building in ServiceNow's Next Experience (UI Builder).
• Familiarity with AngularJS or the UI Framework used in Next Experience.
• Integration experience with REST APIs and JSON.
• Experience designing and delivering ServiceNow training.
• A background in designing workflows / flows for both IT and non-IT processes.

Responsibilities

• Build, improve, and support applications on the ServiceNow platform.
• Develop scoped apps, flows, service requests, ACLs, widgets, integrations, and email notifications.
• Create reports, views, and dashboards in ServiceNow.
• Work closely with customers to understand needs and turn them into technical solutions.
• Provide input on project planning and implementation based on your technical understanding.
• Address issues in ServiceNow and support users in resolving them.
• Test and update customizations during platform upgrades.
• Train users and promote awareness of ServiceNow capabilities across the organization.

Benefits

• Generous benefits including a robust education assistance program.
• Unparalleled retirement contributions.
• Healthy work/life balance.
• Comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees