ServiceNow Developer

CACI • WV

83d • $90,300 - $189,600

About The Position

CACI is looking for a ServiceNow Developer to support our DoD customer to develop and configure a complex ServiceNow Enterprise IT Service management system to meet DAF requirements for the Consolidation of ITSM systems.

Requirements

• U.S. Citizen with the ability to obtain/maintain a Secret clearance.
• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• Advanced experience with ServiceNow implementations.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
• Experience with data and access segregation architecture and elements (e.g. domain separation, ACLs, multi-tenancy).
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• At least one of the following certifications: Certified ServiceNow Developer, Certified ServiceNow Administrator, Certified Implementation Specialist (ITSM, CSM, or similar).

Nice To Haves

• Experience presenting and conducting demo reviews with client stakeholders.
• Experience with Virtual Agent.
• Experience with Generative AI and/or adjacent solutions.
• Experience with relational databases (e.g. MySQL, Oracle).

Responsibilities

• Provide expertise on technical capabilities related to development of ServiceNow.
• Develop the technical solutions, implement them, and perform integration and functional testing.
• Work with senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for the ServiceNow environment development.
• Intermediate level of ServiceNow development skills required.
• A fundamental understanding of ITSM, ITIL and CMDB.
• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• JavaScript/AngularJS development experience.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Understands technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflows/flows.
• Build dashboards based on application data models and external data sources.
• Address problems of systems integration, compatibility and multiple platforms.
• Instruct, assign, direct and check the work of others on the development team.
• Participate in development of software documentation and technical reports.
• Participates in Agile ceremonies and backlog refinement.

Benefits

• Healthcare benefits.
• Wellness programs.
• Financial benefits.
• Retirement plans.
• Family support programs.
• Continuing education opportunities.
• Flexible time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees