ServiceNow Developer (ESOM - SAM)

Kentro

67d

About The Position

Kentro is hiring an experienced ServiceNow Developer - Software Asset Management to support the development and implementation of IT Service Management (ITSM), IT Asset Management (ITAM), Hardware Asset Management and Software Asset Management related functions within our VA End-user Support Operations and Monitoring (ESOM) contract. The ideal candidate will bring deep experience in IT management with expertise in ServiceNow platform and HAM / SAM Pro Modules. This role requires exceptional communication, strategic thinking, and the ability to build lasting relationships with both internal and external stakeholders. ServiceNow Developer possesses extensive functional and technical knowledge of highly specialized applications and operational environments. Possesses experience in analyzing and solving complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and implementation phases.

Requirements

• Bachelor’s degree in computer science, business, management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education).
• 8 years of IT experience as ServiceNow Solution development or similar ITSM/ITAM/HAM-SAM Solutions, with demonstrated success on large projects.
• Strong understanding of ITSM processes, systems and best practices; with proven track record of ITSM implementation at scale.
• Strong interpersonal, analytical and problem-solving skills.
• Excellent written & verbal communication skills, with excellent stakeholder engagement.
• Ability to work with teams, but self-motivated to complete projects on your own.
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
• Aptitude to address sensitive situations and positively resolve them.
• Ability to understand and translate complex technical requirements into implementable solutions.
• Expertise in Incident Management, Problem Management, Change Management, Service Catalog, and CMDB, including performance optimization of ITSM systems.
• Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC).
• Experience in Hardware and Software Asset Management (HAM & SAM) and integrating ITSM solutions with other enterprise / cloud systems and applications.
• Knowledge of security best practices and standards related to ITSM.

Nice To Haves

• Advanced degree / relevant professional certification (e.g. PMP) preferred.
• Experience leading technical teams.
• Relevant certifications such as ITIL, TOGAF, CISSP, or certifications in specific ITSM tools (e.g., ServiceNow Certified Implementation Specialist).
• Demonstrated success in designing and implementing ITSM solutions in large, complex environments.
• Experience supporting a federal client.
• Architecture experience in design, development and implementation of ServiceNow ITSM ITOM (IT Operations Management).

Responsibilities

• Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements.
• Create detailed documentation for ITSM solutions including graphical solution representations and written solutions descriptions.
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration.
• Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation.
• Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives.
• Determine and facilitate relevant training for junior professionals and users across agency contracts.
• Provide mentorship for ITSM professionals.
• Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
• Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of ITSM requirements.
• Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
• Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
• Ensure solutions are compliant with the requisite regulations and applicable industry standards.
• Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for professional growth and networking
• Fun activities – virtual and in-person
• Charity galas/events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees