ServiceNow Consultant

Cognizant Technology Solutions • Phoenix, AZ

96d • Hybrid

About The Position

As a ServiceNow Consultant you will make an impact as the primary point of contact responsible for managing and resolving incidents, problems, and service requests using ServiceNow, while proactively identifying trends and automation opportunities. This role demands strong technical troubleshooting skills, excellent communication abilities, and a collaborative mindset to work effectively across integrated systems and business teams. You will be a valued member of the team and work collaboratively with management, team members and client. We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in the client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

• Minimum 6 years of IT experience, with a strong focus on ServiceNow ticket handling
• Technical Skills: SFMC, SQL, JavaScript, HTML, CSS, RESTful APIs, HTTP, microservices, and networking concepts, Typescript, GCP, React, Headless CMS

Nice To Haves

• Contentful
• Commerce Tools
• Experience in digital eCommerce platforms or tools
• Proven experience in environments with multiple integrated applications
• Solid understanding of IT ecosystem data feeds and scheduled job maintenance
• Strong troubleshooting skills for system-level issues
• Excellent verbal and written communication skills
• Ability to build effective relationships and work collaboratively in a team environment
• Familiarity with ITSM methodologies and best practices
• Experience with error logging and alert monitoring tools

Responsibilities

• Monitor and manage the incident, problem, and service request queues in ServiceNow
• Collaborate with requestors to troubleshoot issues and deliver permanent resolutions
• Analyze incident trends and proactively create problem tickets to address recurring issues
• Perform root cause analysis and identify opportunities for automation and process improvement
• Maintain and monitor scheduled jobs and data feeds across integrated applications
• Communicate effectively with business users to understand issues and provide timely solutions
• Utilize error logging and alert monitoring tools to detect and resolve potential system issues
• Participate in team meetings and contribute to knowledge sharing and continuous improvement

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Industry: Professional, Scientific, and Technical Services