ServiceNow Architect

Pyramid Systems, Inc. • Fairfax, VA

76d • $176,444 - $264,666

About The Position

Pyramid Systems is seeking a highly skilled and experienced Software Asset Management (SAM) ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program to lead the design, implementation, and maintenance of our SAM solution within the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow SAM Pro, software licensing models, and IT asset management best practices. This role will be responsible for translating business requirements into technical solutions, ensuring data accuracy and integrity, and driving continuous improvement of our SAM processes. You will collaborate closely with cross-functional teams, including IT Operations, Procurement, Finance, to optimize software investments and mitigate compliance risks.

Requirements

• Must have a Secret clearance
• MUST HAVE A Bachelor’s Degree
• MUST BE A US CITIZEN ( NO SPONSORSHIP)
• 10+ years of experience with ServiceNow
• 5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM).
• 3+ years of experience implementing and configuring ServiceNow SAM Pro.
• Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe).
• Experience with software discovery tools and techniques.
• Experience with data analysis and reporting.
• Deep understanding of ServiceNow SAM Pro functionality and configuration options.
• Strong knowledge of software licensing models and compliance requirements.
• Proficiency in ServiceNow scripting (e.g., JavaScript).
• Experience with ServiceNow integration technologies (e.g., REST APIs, web services).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Nice To Haves

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) in SAM.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• ITIL Foundation Certification.
• Proactive and self-motivated with a strong desire to learn and grow.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Strong customer service orientation.
• Ability to communicate technical concepts to non-technical audiences.

Responsibilities

• Serve as a subject matter expert for ServiceNow SAM Pro modules, aligning with business requirements and industry best practices.
• Configure and customize ServiceNow SAM Pro features, including software discovery, reconciliation, license management, and compliance reporting.
• Provide guidance to developers, engineers and administrators regarding SAM Pro configuration, customization and usage.
• Develop and maintain technical documentation, including design specifications, configuration guides, and standard operating procedures.
• Integrate ServiceNow SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance).
• Oversee data migration and cleansing activities to ensure data accuracy and integrity within the SAM system.
• Analyze existing SAM processes and identify areas for improvement.
• Develop and implement streamlined SAM workflows and procedures to optimize efficiency and reduce costs.
• Collaborate with stakeholders to define and document SAM policies and procedures.
• Drive adoption of SAM best practices across the organization.
• Provide expert guidance, support and development of compliance reports and dashboards to track software license usage and identify potential compliance gaps.
• Provide oversight, guidance and support for regular audits on software assets to ensure compliance with licensing agreements.
• Work with vendors and internal stakeholders to resolve licensing issues and gaps in data.
• Stay up-to-date on software best practices, industry trends, and regulatory requirements.
• Provide technical guidance and mentorship to other team members.
• Troubleshoot and resolve complex issues related to ServiceNow SAM Pro.
• Stay current on ServiceNow platform updates and new features and evaluate their potential impact on our SAM solution.
• Participate in ServiceNow platform upgrades and maintenance activities.

Benefits

• Competitive compensation
• Employee Stock Ownership Program
• FlexPTO
• Learning and development opportunities

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees