Service NOW Administrator

J.B. Hunt Transport Services, Inc. • Phoenix, AZ

51d • $79,000 - $125,000 • Hybrid

About The Position

The ServiceNow Administrator is responsible for addressing a range of service requests from Judicial Branch customers and other stakeholders. The ServiceNow Administrator is in charge of the day-to-day operation of the ServiceNow, maintenance, configuration, and administration of our ServiceNow platform.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or technology-related field
• Four (4) years of related work experience in administering, configuring, managing, installing, and troubleshooting server and storage systems.
• An equivalent combination of post-secondary education and/or job-related experience may substitute on a year-for-year basis
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
• Deep understanding of ServiceNow functionalities, best practices, and configuration options
• Installation, configuration, patching, testing, and troubleshooting systems
• System high availability and disaster recovery
• Proficiency in ServiceNow platform administration, including configuration, customization, and scripting (e.g., JavaScript, Glide)
• Providing exceptional customer service
• Applying standard methodology, techniques, procedures and criteria
• Strong teamwork abilities
• Strong written and verbal technical communication
• Understanding of network standards and network security
• Strong technical expertise and attention to detail
• Ability to analyze, troubleshoot and resolve complex software application related problems
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
• Multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Work in a fast paced and constantly changing environment while staying engaged and motivated and collaborate effectively with cross-functional teams

Nice To Haves

• Experience using JavaScript, XML, and HTML
• Strong knowledge of IT service management (ITSM) principles and processes; ITIL certification preferred
• ITIL v3 or ITIL4 Certification
• Experience troubleshooting integration management, security, and application issues
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
• Experience with ServiceNow upgrades, patches, and release management
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer

Responsibilities

• Works closely with IT and business partners to configure and improve core ServiceNow platform capabilities in accordance with ITIL best practices
• Advises customers on the capabilities of the ServiceNow platform.
• Configures the platform to help business partners become efficient and achieve measurable benefits
• Collaborate with stakeholders to gather requirements, analyze needs, and implement solutions using ServiceNow capabilities
• Develops and maintains internal technical documentation, manuals, policies, and processes
• Lead the planning, testing, and execution of ServiceNow upgrades, patches, and enhancements
• Monitor ServiceNow system health, troubleshoot issues, and implement corrective actions as needed
• Develops and provides formal and informal instruction to IT and business partners on the ServiceNow platform
• Develop and maintain documentation, knowledge articles, and training materials for ServiceNow users
• Configures and maintains Service Level Agreements (SLA), catalog items and their associated workflows
• Stay current with ServiceNow product updates, releases, and industry trends to recommend improvements and optimize system functionality
• Monitors usage and overall compliance of ServiceNow and its applications
• Provides support, administration and maintenance of ServiceNow platform and associated applications and integrations
• Coordinates application and platform upgrades
• Develops systems integrations and process automation
• Monitors all external systems for connectivity and security purposes
• Participate in cross-functional projects and initiatives to integrate ServiceNow with other systems and processes
• Maintains a good understanding of upcoming changes to the platforms to assist with user change management

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees