ServiceNow Administrator/Developer SME

Govcio LLC • DC

113d • $155,000 - $165,000

About The Position

GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.

Requirements

• Bachelor's with 12+ years (or commensurate experience).
• Minimum of 8 years of overall IT experience.
• Minimum of 8+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• An understanding of ITIL and/or ITIL Certified.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.
• Clearance Required: US citizenship is required to acquire a Top Secret Clearance.

Nice To Haves

• ServiceNow Administrator Certification.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.

Responsibilities

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients.
• Design and develop queries, reports and dashboards.
• Design and configure ServiceNow modules and forms.
• Administer ServiceNow applications, including updating security and workflow configurations.
• Design and develop scoped applications as well as a service portal.
• Provide additional support based on subject matter expertise.

Benefits

• Employee Assistance Program (EAP).
• Corporate Discounts.
• Learning & Development platform, to include certification preparation content.
• Training, Education and Certification Assistance.
• Referral Bonus Program.
• Internal Mobility Program.
• Pet Insurance.
• Flexible Work Environment.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees