ServiceNow Administrator/Developer-ITSM

GovCIO • Providence, RI

391d • $125,000 - $125,000 • Remote

About The Position

The ServiceNow Administrator/Developer-ITSM role at GovCIO involves operating, maintaining, and enhancing the ServiceNow ITSM platform for a small Federal Government agency. This fully remote position requires a blend of independent and collaborative work, focusing on ITSM strategy, service delivery, and technical development within the ServiceNow environment.

Requirements

• Bachelor's degree with 5 - 8 years of experience or commensurate experience.
• ServiceNow Administrator Certification.
• Minimum of 6 years of overall IT experience.
• Minimum of 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• An understanding of ITIL and/or ITIL Certified.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.

Nice To Haves

• ITIL Foundation Certified
• ServiceNow Developer Certifications
• ServiceNow Certified Implementation Specialist.

Responsibilities

• Guide ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Work independently as well as collaboratively with remote teams and clients.
• Design and develop queries, reports, and dashboards.
• Design and configure ServiceNow modules and forms.
• Administer ServiceNow applications, including updating security and workflow configurations.
• Design and develop scoped applications as well as a service portal.
• Provide additional support based on subject matter expertise.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree