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The position is a key contributor to various Service management development initiatives, focusing on identifying and implementing the necessary infrastructure to support specific processes. The role involves understanding the implications of modules on existing systems, implementing solutions for use-cases, and enhancing workflows based on business needs. The candidate will participate in design thinking and must have a comprehensive understanding of the business environment in which the Group operates. The role requires extensive experience with the ServiceNow Platform, particularly in HRSD, ITSM, and custom applications, along with a solid background in IT and SDLC roles.
