Service Navigator

Children and Families First Delaware Inc•Wilmington, DE

About The Position

Directly screen and assess school family needs following program protocols, including, but not limited to analyzing presenting problems to determine service needs. Provide individualized client support to school families as referred by school staff, by helping each family address their barriers and needs. Work closely site coordinator to assist with the development of achievement plans for families. Work in partnership with the family, providing assistance to accomplish goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.). Work in partnership with identified families, Team Leader and School Administrators to address school attendance issues, tardiness and behavior concerns. Work in partnership with School Team Leader and school administrators to facilitate support and referral to services for students and families involved. Provide assessment, planning, referrals, advocacy, and collateral contacts on behalf of clients. Maintain contact with clients through meetings at the school, telephone calls, or home visits, or other means necessary. Build partnerships with outside community resources to link to families. Work with the School Administration and other team members to track critical data in order to measure project outcomes. Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies, and procedures. Participate in regular meetings with staff, school leadership, other school staff, to build connections with families that need further assessment, connection to resources, and to review existing cases. Establish and maintain professional, collaborative relationships with the agency, the community, and within the school setting.

Requirements

Bachelor's Degree in Human Service or related field.
Ability to respond appropriately to the cultural differences present among the agency’s service population.
Familiarity with the community in which the families served reside; preference for individuals who currently or previously lived within the community feeder of the schools served.
Strong oral and written communication skills.
Good organizational skills.
Strong interpersonal skills
Ability to work as a team member
Flexibility with respect to work assignment in accordance with agency need.
Ability to work independently and accurately.
Must have valid driver’s license, which meets the requirements of the agency’s insurance carrier

Responsibilities

Screen and assess school family needs following program protocols
Analyze presenting problems to determine service needs
Provide individualized client support to school families
Assist with the development of achievement plans for families
Provide assistance to accomplish goals and objectives
Address school attendance issues, tardiness and behavior concerns
Facilitate support and referral to services for students and families involved
Provide assessment, planning, referrals, advocacy, and collateral contacts on behalf of clients
Maintain contact with clients through meetings, telephone calls, or home visits
Build partnerships with outside community resources to link to families
Track critical data in order to measure project outcomes
Prepare and maintain timely documentation and records
Participate in regular meetings with staff, school leadership, other school staff
Establish and maintain professional, collaborative relationships with the agency, the community, and within the school setting