Service Marketing Account Manager - Flow Automotive

Flow Automotive Companies•Winston-Salem, NC

3d•Onsite

About The Position

The Flow Automotive marketing department is adding a Service Marketing Account Manager to our team. If you have deep knowledge of the automotive service business, are data-driven, results-oriented, organized, and comfortable turning analysis into action, this role is for you. The Service Marketing Account Manager works closely with our brand-focused Account Managers, in-store service leadership, and internal marketing teams to ensure service departments meet both revenue and retention goals. This role is responsible for analyzing performance weekly, identifying gaps and opportunities, and executing marketing plans that improve customer pay revenue, retention, and overall service effectiveness. This position is based on-site at our downtown Winston-Salem corporate headquarters and is part of a collaborative, multi-functional in-house automotive marketing group.

Requirements

3+ years of experience in automotive service
1-2 years of experience in marketing, with preferred experience in automotive service
Proven experience interpreting and utilizing KPI and performance reports
Strong analytical skills with the ability to translate data into clear recommendations and action plans
Excellent written and verbal communication skills
Strong critical thinking and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
Comfortable working cross-functionally with internal teams, leadership, and external partners

Nice To Haves

Associate’s or Bachelor’s degree preferred

Responsibilities

Drive measurable improvements in service revenue, including customer pay repair orders, warranty pay, and internal pay
Create and execute marketing strategies that improve service retention performance
Contribute to the achievement of weekly, monthly, and regional service revenue goals
Own and support the full customer lifecycle from initial service appointment through long-term retention
Ensure service marketing efforts are effective, compliant, consistent, and aligned with business goals
Analyze store and regional performance to identify which customer segments require targeted messaging or intervention
Develop and recommend data-driven marketing plans when stores are underperforming against revenue or retention goals
Execute service marketing campaigns from concept through launch, including defining tactics, timelines, and success metrics
Work with vendors and internal digital team to adjust and optimize campaigns based on performance trends and changing store needs
Monitor and analyze service performance on a weekly basis, including customer pay repair orders (CPRO), warranty pay, internal pay, and scheduled appointments
Evaluate whether stores are on track to meet weekly and monthly revenue and retention goals
Analyze manufacturer retention programs and ensure retention strategies are in place and performing as expected
Prepare clear, actionable reporting for service leadership and internal stakeholders that highlights risks, opportunities, and recommended actions
Support the full customer lifecycle from first service visit through repeat service and long-term retention
Ensure marketing efforts align with key lifecycle moments, including maintenance intervals, recall or warranty transitions, and retention opportunities
Work to close gaps where retention or customer pay revenue may be at risk
Collaborate with Service Directors, Service Managers, and manufacturers to align marketing efforts with operational goals
Coordinate with internal design teams to develop email, print, and digital creative that aligns with brand standards and campaign objectives
Partner with digital and social media teams to execute SEM, display, and social strategies across platforms such as Google, Facebook, Instagram, and YouTube
Manage relationships with external vendors, ensuring timely execution, brand compliance, and strong performance