Service Manager

Transource Truck & Equipment Inc•Billings, MT

About The Position

TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks, Volvo Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry. We're committed to excellence in customer service, innovation, and reliability. As we grow, we're looking for a dedicated Equipment Service Manager to lead our service department in our Billings and Belgrade locations and ensure the highest standards of equipment maintenance and customer satisfaction. The Service Manager will oversee day-to-day operations of the service department, manage a team of service technicians, and ensure efficient, timely, and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.

Requirements

Previous supervisory/management experience preferred.
2-year technical degree or several years of comparable shop experience.
Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus.
Positive attitude and desire to provide outstanding and professional customer service.
Excellent written, verbal and computer skills.
Excellent customer service skills.
Ability to maintain safe and clean work environment.
Must be able to pass a drug and background screening and have an insurable driving record.

Nice To Haves

Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus.

Responsibilities

Oversee the daily operations of the service department
Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians
Demonstrate leadership in day-to-day management of the Service Technicians under their irection
Oversee the scheduling of repairs, arrival and departure of customer machines and rentals
Coach, mentor, and communicate job expectations to service department team members
Monitor workflow and prioritize service jobs to ensure timely completion
Provide leadership and guidance to the technicians in diagnosing and repairing equipment to possibly include compactors, excavators, loaders and other heavy construction equipment
Communicate effectively with customers regarding service updates, estimates, and technical issues
Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed
Complete service reports and maintain clear customer records
Schedule routine visits to key accounts
Work with the Branch Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability