Service Manager
About The Position
The Service Manager is responsible for day-to-day management of the Teller unit in a Branch Office. This position ensures that our Branch Offices can meet the financial services needs of its customers. Directly supervises all Tellers in the Branch in order to provide efficient and accurate paying and receiving services. The Service Manager also maintains and controls vault cash for the Teller unit. Additionally, this role works closely with the Community Office Manager in establishing and delivering specific service standards to achieve exceptional customer service.
Requirements
- College degree or college coursework with an emphasis in a business or accounting curriculum, or equivalent work experience normally required.
- A minimum of 12 months of banking experience is required.
- Strong knowledge of bank operating policies and procedures
- Able to perform all Teller duties.
- High proficiency with a PC and associated programs (such as Microsoft Office)
- Exceptional customer service/sales experience.
Responsibilities
- Ensures all paying and receiving, balancing, and operational activities are done efficiently and according to policy.
- Assists in the selection of new personnel as appropriate.
- Makes provisions for the proper orientation and training of new personnel.
- Works with Tellers to ensure they meet quarterly requirements of the Retail Referral program.
- On time completion of all assigned performance reviews
Benefits
- Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
- Paid holidays, vacation, and sick time.
- Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
- Training & development opportunities.
- Tuition assistance.
- Community focused volunteer opportunities.
- Award winning wellness program that promotes a solid work/life balance.
- Banking perks and discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
501-1,000 employees
