Service Manager

Titan Machinery•Graceville, MN

11d

About The Position

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency. If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond. Apply today and take the next step towards a rewarding career with Titan Machinery!

Requirements

2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
Ability to travel up to 30% of the time and work flexible hours
Ability to effectively lead and manage people

Responsibilities

Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

Benefits

Comprehensive Health and Dental Coverage
HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
401(k) with company matching on your FIRST DAY of employment
100% Paid Pregnancy-Related Leave and Parental Bonding
Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
Safety Equipment Reimbursement
Uniforms - 100% Paid by Titan - including laundering!
Performance-based incentives