Service Manager (60545)

BH MANAGEMENT SERVICES LLC•Dallas, TX

20h•Onsite

About The Position

BH is a people-first multifamily owner and operator founded in 1993, growing into one of the nation's largest commercial real estate companies managing over 100,000 units and employing over 2,800 people. BH is recognized by Fortune Magazine as a "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." The company is committed to innovation and setting the standard in the multifamily industry, fostering a welcoming environment for go-getters. As the Service Manager II, the mission is to coordinate the work of employees who repair and maintain buildings/facilities. This includes preparing work schedules, assigning work, overseeing work product, and potentially being involved in new construction or modifications. The role is responsible for maintaining adequate inventory of supplies and monitoring the monthly maintenance budget, while exhibiting a strong commitment to internal and external customer service and representing the company professionally.

Requirements

Minimum of five or more years of progressive maintenance and safety experience.
Experience with 300-500 units in one community.
Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
Regularly performs manual, task-oriented work independently and prioritize tasks.
Assigning tasks to large team.
Required Certifications: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator.
Required to provide own (industry specific) hand tools.

Nice To Haves

High School diploma is a plus.

Responsibilities

Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff.
Participates in the site staffing needs with the Community Manager.
Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
Responsible for safety and skill training for all maintenance employees.
May assist with completing written property safety audits.
Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards.
Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects.
Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components.
Inspects, maintains, installs, repairs, replaces, and cleans equipment.
Includes sourcing and installing new equipment.
Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance.
Responsible for the maintenance and security of all property-issued tools.
Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.
Responds to resident request per company standards.
Other duties as assigned.