Service Manager

Dodge Chrysler Jeep of Winter Haven•Winter Haven, FL

15d

About The Position

Automotive Service Manager Mahalak Auto Group is seeking an experienced, results-driven Automotive Service Manager to lead our Dodge Chrysler Jeep Ram FIAT of Winter Haven Service Department and deliver an exceptional customer experience. This is a key leadership role for a service professional who thrives in a fast-paced environment, leads by example, and is passionate about operational excellence. As the Automotive Service Manager, you will oversee daily service operations, manage and develop a team of technicians, and ensure efficiency, profitability, and outstanding customer satisfaction. Our Commitment to You Competitive compensation plan Medical & Dental Insurance 401(k) Retirement Plan with Company Match Paid Vacations & Paid Holidays Closed Sundays Degrees at Work Program A positive, people-first culture that values your leadership Why Mahalak Auto Group Since 1966, Mahalak Auto Group has remained committed to one mission: providing world-class customer service. As one of the most successful automotive dealership groups in the United States, we believe culture makes the difference. We focus on building lasting relationships—with our team members, our customers, and our community—and we invest in the success of our people. If you’re ready to lead a high-performing service team in an organization that values culture, growth, and excellence, we want to hear from you. Apply today and take the next step in your automotive leadership career.

Requirements

Proven experience in Automotive Service Management
Strong working knowledge of automotive systems, diagnostics, and repair procedures
Demonstrated leadership skills with the ability to motivate, inspire, and hold teams accountable
Exceptional customer service mindset and communication skills
Strong organizational and time-management abilities in a fast-paced environment
Proficiency with automotive service software; Reynolds & Reynolds experience preferred
Excellent problem-solving and decision-making skills with strong attention to detail
Ability to manage multiple priorities while maintaining quality and efficiency
Valid driver’s license

Responsibilities

Oversee all daily operations of the Service Department, ensuring efficient workflow and high productivity
Schedule and assign service appointments to technicians to ensure timely and accurate completion of repairs
Maintain high levels of customer satisfaction by promptly and professionally resolving concerns and escalations
Develop and implement service policies and procedures that improve productivity, customer experience, and profitability
Hire, train, coach, and lead a team of automotive technicians, ensuring quality workmanship and compliance with safety standards
Conduct regular performance evaluations and provide ongoing coaching and development support
Collaborate with Sales, Parts, and Finance teams to ensure seamless communication and customer service
Stay current on industry trends, new technologies, and service advancements, implementing improvements as appropriate
Ensure accurate and thorough service documentation, including repair orders, maintenance histories, and warranty records