Service Manager

Engineering Excellence • Elmhurst, IL

16h

About The Position

As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

Requirements

• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Industry specific knowledge of various components associated with HVAC service field.
• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.

Responsibilities

• Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department
• Evaluate & resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned
• Regular, reliable attendance

Benefits

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees