Service Manager

Microsoft Azure App Service•Austin, TX

About The Position

Overview: The Service Manager manages and assists in all evolutions of assigned project types across all Alterman’s operational departments. Conduct will always be ethical and professional to ensure maximum total company profitability, as well as achieving exceptional overall group performance and maximum customer satisfaction. Essential Functions: 1. Project/Service Management: 60% Manages smaller to mid-size projects or multiple customer accounts in accordance with Alterman procedures and policies. Management responsibilities include, but are not limited to: Project set-up responsibility Budgeting and Job Cost Entry for (material - labor - subcontracts - DJE) Scheduling (construction - material - labor - cash) Schedule of values (billing - cash flow) Monitoring and preparing dispute/claim avoidance Contract interpretation Project meeting attendance Maintains a proactive approach to project planning to maximize profit and performance. In coordination with the Purchasing department, project material budgets, and company policies, timely procures and coordinates delivery of appropriate materials to the project site. Works closely with Project Managers and Superintendents to pre-plan and schedule resources required for assigned project types. Maintains effective communications with appropriate Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned. 2. Ensures long term customer/account satisfaction and grow revenue and opportunities with assigned accounts. 30% 3. Performs additional tasks as assigned by the Director of Service. 10%

Requirements

Inside Wireman Apprenticeship completion or equivalent.
Associate's Degree in Business Management, Construction Management or Construction Engineering.
2 years’ experience in field supervisory position required.
10 years minimum of electrical field experience required.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Proficient with Microsoft Office Suite, or other related software.
Able to remain up to date on technical knowledge.

Responsibilities

Manages smaller to mid-size projects or multiple customer accounts in accordance with Alterman procedures and policies.
Project set-up responsibility
Budgeting and Job Cost Entry for (material - labor - subcontracts - DJE)
Scheduling (construction - material - labor - cash)
Schedule of values (billing - cash flow)
Monitoring and preparing dispute/claim avoidance
Contract interpretation
Project meeting attendance
Maintains a proactive approach to project planning to maximize profit and performance.
In coordination with the Purchasing department, project material budgets, and company policies, timely procures and coordinates delivery of appropriate materials to the project site.
Works closely with Project Managers and Superintendents to pre-plan and schedule resources required for assigned project types.
Maintains effective communications with appropriate Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
Ensures long term customer/account satisfaction and grow revenue and opportunities with assigned accounts.
Performs additional tasks as assigned by the Director of Service.