Service Manager

Dream Live Prosper Communities•Asheville, NC

About The Position

As the Service Manager, you’ll lead a skilled maintenance team through the unique demands of launching a new property—making sure every home, common area, and amenity is in top shape from day one. You’ll oversee all aspects of community maintenance, from responding to resident service requests to troubleshooting plumbing, electrical, and HVAC issues. You won’t just manage—you’ll roll up your sleeves to ensure quality, safety, and timeliness. You’ll also coordinate landscaping, vendor services, and preventative maintenance programs to keep the property looking and running its best. On the administrative side, you’ll handle ordering and managing supplies, tracking budgets, hiring and training team members, and keeping detailed maintenance records. Your leadership will set the tone for a smooth lease-up experience, ensuring every resident feels confident that their home is cared for by a team they can trust. At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives. Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for thirteen consecutive years. If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you. About this opportunity: Location: Dream Asheville Exchange 105 Exchange Circle, Asheville, NC 28806 Position type: Full-time This job requires a flexible schedule with varied work hours that may include weekends.

Requirements

HVAC Certified
Lease-Up Experience a Must
Proven experience as an HVAC Service Manager or a similar role.
Strong knowledge of HVAC systems, components, and controls.
Leadership and team management skills with a focus on collaboration.
Excellent problem-solving and decision-making abilities.
Familiarity with budgeting and cost control principles.
Practical communication skills for interactions with team members, vendors, and residents.
Relevant certifications and licenses in HVAC systems.
Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
Possess own basic tools
Ability to lift 50+ lbs and walk multiple flights of stairs daily.
Strong customer service skills and a can-do attitude.

Nice To Haves

Familiarity with property management operations is a plus.

Responsibilities

Wow-ing residents with impeccable service
Craft cost-saving initiatives and manage budgets effectively.
Swiftly respond to resident requests within 24 hours.
Guide the maintenance team's hours, focus, and on-call schedule.
Lead by example, providing mentorship and coaching.
Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
Keep grounds pristine, promptly address emergencies, and identify property hazards.
Nurture relationships with service providers, overseeing vendors and supplies.
Maintain a well-stocked maintenance shop without unnecessary spending.
Uphold loss prevention initiatives and manage OpEx maintenance budget.
Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
Lead from the front, performing technician and groundskeeper duties.
Efficiently schedule vacancies for 5-day turns.
Assign service requests to qualified personnel for a 24-hour turnaround.
Schedule all vacancies for 5-day turns
Manage security deposit dispositions and attend required meetings.