Service Manager

Skilled Trades Partners • South Windsor, CT

2d

About The Position

We are seeking an experienced Service Manager to lead the Service and Customer Repair Division. This is a key leadership role focused on delivering outstanding customer service, efficient technician scheduling, and strong cross-department coordination.

Requirements

• Proven experience in service management (construction equipment or related industry preferred)
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Highly organized with the ability to manage schedules, inventory, and multiple priorities
• Ability to work collaboratively in a fast-paced environment

Nice To Haves

• Knowledge of construction equipment and tools is a plus

Responsibilities

• Oversee all operations of the Service and Customer Repair Division
• Communicate directly with customers to assess needs, provide updates, and resolve issues
• Schedule and manage service technicians to ensure timely, efficient repairs
• Handle customer concerns and complaints professionally and promptly
• Act as a liaison between service, rental, and equipment departments
• Oversee equipment repairs, from new parts installation to routine maintenance
• Partner with the Parts Manager on inventory management and purchasing
• Lead, train, and support a team of 8–10 employees

Benefits

• Competitive benefits including 401(k) with company match
• Health, vision, and life insurance
• Paid time off
• A supportive, team-oriented work environment
• Opportunity to represent top-tier equipment brands and make a meaningful impact in the construction industry

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees