Service Manager

LINDER INDUSTRIAL MACHINERY CO • Chester, VA

3d

About The Position

Responsible for the efficient, profitable and safe operation of the service department.

Requirements

• High School diploma or GED and a minimum two years at Vocational or Technical School
• Experience in industry; preferably in the service area
• Proficient computer skills
• Excellent interpersonal and communication skills
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs

Responsibilities

• Maintain staffing at proper levels in relationship to current market
• Evaluate performance of service department against stated goals, budgets, customer reviews and competitors
• Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers
• Perform periodic written evaluations for service technicians and staff as required
• Ensure that necessary shop tools and equipment are available and maintained in good working order
• Meet and exceed company goals as related to growth, efficiency, and safety
• Review salary and compensation plan for service personnel and make recommendations for changes as appropriate
• Prepare call reports, estimates and budgets as required
• Evaluate work in process for accuracy and efficiency
• Audit compliance of all federal, state and local regulations pertaining to the service department
• Schedule weekly customer visits jointly with CFAs, PSRs and/or equipment sales person
• Maintain good working relationship with other departments
• Maintain on-going self improvement via self study, company and factory provided programs
• Perform other tasks as requested by management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED