Experienced Service Manager

Pohanka of Salisbury•Salisbury, MD

About The Position

Pohanka of Salisbury Automotive is seeking a Service Manager to join our team. If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you! Our complex in Salisbury, MD includes 9 dealerships. We offer competitive pay, promotions from within and a team environment. Applicants Must Have a Proven Track Record of Success in Customer Retention, CSI, ESI, Shop Productivity, Expense Control, and Departmental Profitability.Applicants should be Driven, goal-oriented professionals who can motivate, train, develop, manage, and grow Our Service Department to the Next Level.

Requirements

Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience or service manager experience is necessary

Responsibilities

Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers