Service Manager
About The Position
Service Manager – Mercedes-Benz of Rochester (Rochester, MI) The best or nothing. Mercedes-Benz of Rochester is seeking an experienced, people-focused Service Manager to lead our high-performing team of Service Advisors and Technicians. If you’re passionate about building strong teams, delivering world-class customer experiences, and working with one of the most respected automotive brands in the world, we want to talk to you. What You’ll Do Lead, mentor, and develop a team of Service Advisors and Technicians Create a collaborative, team-based culture built on trust, communication, and accountability Maintain the highest standards of luxury-level customer service consistent with the Mercedes-Benz brand Oversee daily service operations, scheduling, workflow, and efficiency Drive department performance through coaching, training, and continuous improvement Ensure all service processes meet quality, safety, and compliance standards What We’re Looking For Proven leadership experience in an automotive service department; luxury and import experience is a big plus. Strong communication, coaching, and team-building skills A passion for premium customer service and brand excellence Ability to manage metrics, goals, and service performance results A positive, solutions-driven mindset with a desire to develop people Encouraged to have experience with Reynolds and Reynolds DMS software. Why Mercedes-Benz of Rochester? Represent one of the best and most recognizable brands in the world A supportive team-based environment and people-focused culture Competitive salary plus commission structure Full benefits, including medical, dental, and vision, 401(k) with employer match, life and disability insurance Paid holidays and paid time off Opportunities for ongoing training and career development If you’re ready to lead a talented team, represent a world-class brand, and elevate the luxury service experience every day, apply today and take the next step with Mercedes-Benz of Rochester.
Requirements
- Proven leadership experience in an automotive service department
- Strong communication, coaching, and team-building skills
- A passion for premium customer service and brand excellence
- Ability to manage metrics, goals, and service performance results
- A positive, solutions-driven mindset with a desire to develop people
Nice To Haves
- luxury and import experience is a big plus
- experience with Reynolds and Reynolds DMS software
Responsibilities
- Lead, mentor, and develop a team of Service Advisors and Technicians
- Create a collaborative, team-based culture built on trust, communication, and accountability
- Maintain the highest standards of luxury-level customer service consistent with the Mercedes-Benz brand
- Oversee daily service operations, scheduling, workflow, and efficiency
- Drive department performance through coaching, training, and continuous improvement
- Ensure all service processes meet quality, safety, and compliance standards
Benefits
- Competitive salary plus commission structure
- Full benefits, including medical, dental, and vision
- 401(k) with employer match
- life and disability insurance
- Paid holidays and paid time off
- Opportunities for ongoing training and career development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
