Service Manager - Cortland Bennett Park

Cortland•Arlington, VA

14d

About The Position

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment . Role Overview As a Service Manager, you lead the maintenance team in maintaining the physical integrity of a multimillion dollar, multifamily apartment home community. The Superhero Seem to have superpowers because you know how to diagnose and fix pretty much anything — electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems Make your community a higher functioning and more efficient place for residents to call home Help your team anticipate problems that residents might have before they even occur Serve as your community’s point person for creating a worry-free living environment The Team Leader Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty Oversee and inspect your team’s work, and sometimes perform the tasks yourself Make sure your team is constantly on the lookout for areas of concern, using our “safety first” motto The Organizer Keep track of a crazy number of details without feeling like your head might explode Act as the gatekeeper of maintenance information — tracking and assigning everything from resident service requests to preventive maintenance records Manage to keep the service vendors, maintenance budget, and supplies inventory on track The Impact You Can Make Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively. Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs. Renewals have skyrocketed because life at your community is so worry-free – residents feel like they're on one giant "staycation."

Requirements

Solid record of carpentry, plumbing, and electrical repair experience
Impeccable record-keeping and reporting skills
Physical agility and mobility
Resourceful problem solver
Current EPA and CPO certifications

Responsibilities

Lead the maintenance team in maintaining the physical integrity of a multimillion dollar, multifamily apartment home community
Diagnose and fix pretty much anything — electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems
Make your community a higher functioning and more efficient place for residents to call home
Help your team anticipate problems that residents might have before they even occur
Serve as your community’s point person for creating a worry-free living environment
Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs
Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty
Oversee and inspect your team’s work, and sometimes perform the tasks yourself
Make sure your team is constantly on the lookout for areas of concern, using our “safety first” motto
Keep track of a crazy number of details without feeling like your head might explode
Act as the gatekeeper of maintenance information — tracking and assigning everything from resident service requests to preventive maintenance records
Manage to keep the service vendors, maintenance budget, and supplies inventory on track