MEMBER SERVICE REPRESENTATIVE - CORTLAND

7 17 Credit Union•Cortland, OH

3d•Onsite

About The Position

At 7 17 Credit Union, our mission is simple: we help people improve their lives financially and support the communities we serve. We’re looking for team members who share our commitment to service, integrity, and community impact. As a Member Service Representative, you’ll be the first point of contact for our members—providing friendly, accurate service and connecting them with the products and services that best meet their needs. If you enjoy helping people and take pride in delivering excellent service, we’d love to meet you.

Requirements

High school diploma or equivalent required
Previous customer service or cash-handling experience preferred
Strong communication and interpersonal skills
Detail-oriented with excellent problem-solving abilities
Comfortable using computers and working in a Windows-based environment
Must be bondable
Occasional travel to nearby branches may be required

Responsibilities

Process a variety of financial transactions accurately and efficiently
Greet and assist members with deposits, withdrawals, payments, and account inquiries
Educate members about credit union products and services to help meet their financial goals
Maintain cash drawer accuracy and daily balancing standards
Open, update, and close accounts following proper identification and compliance procedures
Support branch sales and referral goals for deposits, loans, and services
Handle card services, ACH transactions, and member fraud claims as needed
Provide professional, courteous service while maintaining confidentiality