Service Manager
About The Position
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: Training Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) 401(k) with match Competitive wages Company laptop Paid time off 10 paid holidays Our Lakeville, MA location is looking for a full time Service Manager. The primary responsibilities of the position consist of, but are not limited to: Supervise the operation of the service department Foster a positive customer and employee relations atmosphere Review & analyze department data meet sales and profit goals Process and review work orders, invoicing and customer quotes Monitor employee training progress Oversee payroll entry and audit for accuracy Purchase order acquisition and coordination Monitor work in progress Responsible for condition of service vehicles and facility Incorporates Alta's Guiding Principles into daily activities Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time
Requirements
- 4-6 years of previous management experience preferred
- Strong working knowledge of electric and liquid propane units
- Good mechanical aptitude
- Excellent written and verbal communication skills
- Good customer relations and people skills
- Ability to successfully manage others
- Computer Skills - Microsoft Word, Excel, and Outlook
- Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Responsibilities
- Supervise the operation of the service department
- Foster a positive customer and employee relations atmosphere
- Review & analyze department data meet sales and profit goals
- Process and review work orders, invoicing and customer quotes
- Monitor employee training progress
- Oversee payroll entry and audit for accuracy
- Purchase order acquisition and coordination
- Monitor work in progress
- Responsible for condition of service vehicles and facility
- Incorporates Alta's Guiding Principles into daily activities
- Performs other duties as assigned
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
Benefits
- Training
- Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
- 401(k) with match
- Competitive wages
- Company laptop
- Paid time off
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
