Service Manager

DH Pace • St. Louis, MO

1d

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of St. Louis™, a DH Pace Company, Inc. aspires to hire a Service Manager who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our entry door systems service and installation business with a high degree of customer interfacing. Position Overview Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving Effectively communicate with customers, ensuring the highest quality service is always provided Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary Other duties as assigned

Requirements

• Bachelor’s Degree highly preferred
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a Valid Driver’s License and good driving record
• Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Responsibilities

• Effectively controlling labor and material costs
• Manage and directly assist with employee/job scheduling/dispatching
• Provide assistance with technical/mechanical trouble-shooting/problem solving
• Effectively communicate with customers, ensuring the highest quality service is always provided
• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary
• Other duties as assigned

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees