Service Manager

EquipmentShare•Hobbs, NM

5h•Onsite

About The Position

EquipmentShare is seeking a Service Manager for their rental facility in Hobbs, NM. This role is crucial for transforming the construction industry through innovative technology and real-time support. The Service Manager will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and will be responsible for leveraging proprietary technology to manage work orders, track service intervals, order parts, and diagnose equipment issues efficiently. The company is looking for an energetic and driven individual ready to contribute to building the future of construction.

Requirements

Industry knowledge (rental industry or a related construction field)
Innovative and dependable
Ideally three years of maintenance and service experience
Strong interpersonal and problem solving skills
Adaptable to the fast pace of a growing company
Able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
Competitive, but thrive in a team oriented environment
Superior customer service, teamwork and verbal/written communication skills
High School diploma
Experience leading maintenance teams
Valid driver's license with acceptable driving record
Must be at least 21 years old to operate company vehicle
Passing a background check
Passing a 10 panel drug screen (for safety sensitive position)

Nice To Haves

Trade school certificate
Experience in field service, maintenance and repair
Experience and/or a background in the construction industry

Responsibilities

Create, assign, and monitor work orders
Track machine service intervals
Order parts
Diagnose issues faster by pulling data from hundreds of makes and models
Coordinate and supervise the quality performance of equipment mechanics and service personnel
Schedule repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure customer satisfaction and inform them about new EquipmentShare products and services
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Provide employee training and development and maintain a safe work environment
Perform other duties, assigned as needed

Benefits

Monthly Family Dinner Night
Competitive compensation: Base salary plus Company Profit Sharing Plan
Company provided truck
Full medical, dental, and vision coverage for full-time employees
401(k) and company match
Generous PTO + paid holidays
Gym membership stipend + wellness programs (earn PTO and prizes!)
Annual tool and boot reimbursements for those in applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools